PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN BPJS KESEHATAN DI RUMAH SAKIT SARI ASIH CIPONDOH
Kata Kunci:
Good Governance, BPJS Kesehatan, Akuntabilitas, Transparansi, Aturan Hukum, Rumah SakitAbstrak
Penelitian ini bertujuan untuk menganalisis penerapan prinsip-prinsip good governance dalam pelayanan BPJS Kesehatan di Rumah Sakit Sari Asih Cipondoh, Tangerang. Prinsip-prinsip yang dikaji meliputi akuntabilitas, transparansi, keterbukaan, dan kepatuhan terhadap aturan hukum. Penelitian ini menggunakan metode kualitatif-deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan studi literatur. Hasil penelitian menunjukkan bahwa Rumah Sakit Sari Asih Cipondoh telah berupaya menerapkan prinsip-prinsip good governance, namun masih terdapat beberapa kendala, seperti kurangnya sosialisasi terhadap peserta BPJS mengenai hak dan kewajiban, serta prosedur administrasi yang terkadang belum efisien, khususnya pada pelayanan Unit Gawat Darurat (UGD). Selain itu, pemahaman masyarakat terhadap aturan dan sanksi BPJS Kesehatan masih perlu ditingkatkan melalui edukasi yang lebih intensif. Secara umum, penerapan good governance di rumah sakit ini sudah berjalan dengan baik, namun perlu terus diperbaiki agar pelayanan BPJS Kesehatan semakin optimal, adil, dan transparan.
This study aims to analyze the implementation of good governance principles in the BPJS Kesehatan (National Health Insurance) services at Sari Asih Cipondoh Hospital, Tangerang. The principles examined include accountability, transparency, openness, and compliance with legal regulations. This research employs a qualitative-descriptive method, collecting data through observation, interviews, and literature review. The results indicate that Sari Asih Cipondoh Hospital has made efforts to implement good governance principles, but several challenges remain, such as insufficient socialization to BPJS participants regarding their rights and obligations, and administrative procedures that are sometimes inefficient, especially in the Emergency Room (ER) services. Furthermore, public understanding of BPJS Health regulations and sanctions still needs to be improved through more intensive education. In general, the implementation of good governance at this hospital is running well, but continuous improvements are needed to ensure BPJS Health services become more optimal, fair, and transparent.
