PENGARUH TINGKAT PENDIDIKAN, PENGALAMAN KERJA, DAN MOTIVASI INTRINSIK TERHADAP KINERJA KARYAWAN OPERASIONAL PELAYANAN JASA KARGO DAN POS PESAWAT UDARA (PJKP2U) DAN JASA TERKAIT (JASTER) DI TERMINAL KARGO BANDARA INTERNASIONAL YOGYAKARTA

Abstrak

Tujuan penelitian ini adalah untuk menilai pengaruh tingkat pendidikan, pengalaman kerja, dan motivasi intrinsik terhadap kinerja karyawan operasional di Terminal Kargo Bandara Internasional Yogyakarta untuk Pelayanan Jasa Kargo dan Pos Pesawat Udara (PJKP2U) dan Jasa Terkait (Jaster). Penelitian kuantitatif menjadi fokus penelitian ini. Partisipan penelitian adalah seluruh karyawan operasional Layanan Kargo Udara dan Pos (PJKP2U) dan Layanan Terkait (Jaster) di Terminal Kargo Bandara Internasional Yogyakarta. Dengan menggunakan metode sampling jenuh, 42 responden dipilih untuk penelitian ini. Analisis regresi linier berganda digunakan dalam penelitian ini. Menurut analisis, 1) tingkat pendidikan tidak berpengaruh terhadap kinerja karyawan, 2) pengalaman kerja berpengaruh positif terhadap kinerja karyawan, dan 3) motivasi intrinsik berpengaruh terhadap kinerja karyawan. Secara bersamaan, hasil penelitian menunjukkan bahwa kinerja kayawan operasional Pelayanan Jasa Kargo dan Pos Pesawat Udara (PJKP2U) dan Jasa Terkait (Jaster) di Terminal Kargo Bandara Internasional Yogyakarta dipengaruhi sebesar 68,7% oleh tingkat pendidikan, pengalaman kerja, dan motivasi intrinsik, sedangkan sisanya sebesar 31,3% dipengaruhi oleh faktor lain yang tidak diteliti.

This study was The purpose of this study was to assess the influence of education level, work experience, and intrinsic motivation on the performance of operational employees at the Yogyakarta International Airport Cargo Terminal for Air Cargo and Postal Services (PJKP2U) and Related Services (Jaster). Quantitative research was the focus of this study. The participants were all operational employees of Air Cargo and Postal Services (PJKP2U) and Related Services (Jaster) at the Yogyakarta International Airport Cargo Terminal. Using a saturated sampling method, 42 respondents were selected for this study. Multiple linear regression analysis was used in this study. According to the analysis, 1) education level does not affect employee performance, 2) work experience has a positive effect on employee performance, and 3) intrinsic motivation affects employee performance. Simultaneously, the results of the study indicate that the performance of operational employees of Air Cargo and Postal Services (PJKP2U) and Related Services (Jaster) at the Yogyakarta International Airport Cargo Terminal is influenced by 68.7% of education level, work experience, and intrinsic motivation, while the remaining 31.3% is influenced by other factors not studied.