MODEL PENINGKATAN KINERJA KARYAWAN MELALUI GAYA KEPEMIMPINAN SITUASIONAL, LINGKUNGAN KERJA NON FISIK DAN EMPLOYEE ENGAGEMENT (Studi Pada Pegawai KPP Pratama di Kota Semarang)

Abstrak

Penelitian ini bertujuan untuk mengetahui model peningkatan kinerja karyawan melalui gaya kepemimpinan situasional, lingkungan kerja non fisik dan employee engagement pada Kantor Pelayanan Pajak (KPP) Pratama di Kota Semarang. Metode penelitian yang digunakan adalah penelitian kuantitatif dengan jumlah sampel 250 orang dan analisis data menggunakan Structural Equational Modeling (SEM) dengan SmartPLS. Hasil penelitian menunjukkan bahwa: (1) gaya kepemimpinan situasional berpengaruh positif dan signifikan terhadap employee engagement (2) lingkungan kerja non fisik berpengaruh positif dan signifikan terhadap employee engagement (3) gaya kepemimpinan situasional berpengaruh positif namun tidak signifikan terhadap kinerja karyawan (4) lingkungan kerja non fisik berpengaruh positif dan signifikan terhadap kinerja karyawan (5) employee engagement berpengaruh positif dan signifikan terhadap kinerja pegawai (6) employee engagement dapat memediasi hubungan antara gaya kepemimpinan situasional dan kinerja pegawai dan (7) employee engagement dapat memediasi hubungan antara lingkungan kerja non fisik dan kinerja pegawai.

This study aims to determine the model of improving employee performance through situational leadership style, non-physical work environment and employee engagement at the Pratama Tax Office (KPP) in Semarang City. The research method used is quantitative research with a sample size of 250 people and data analysis using Structural Equational Modeling (SEM) with SmartPLS. The results showed that: (1) situational leadership style has a positive and significant effect on employee engagement (2) non-physical work environment has a positive and significant effect on employee engagement (3) situational leadership style has a positive but insignificant effect on employee performance (4) non-physical work environment has a positive and significant effect on employee performance (5) employee engagement has a positive and significant effect on employee performance (6) employee engagement can mediate the relationship between situational leadership style and employee performance and (7) employee engagement can mediate the relationship between non-physical work environment and employee performance.