KEPEMIMPINAN PELAYANAN, PENATAAN ULANG PEKERJAAN, PEMBERDAYAAN PSIKOLOGIS, DAN PERILAKU KERJA INOVATIF SDM KPPBC TIPE MADYA PABEAN A SEMARANG

Abstrak

Penelitian ini menggunakan metode eksplanatori asosiatif untuk mengeksplorasi peningkatan perilaku kerja inovatif melalui pemberdayaan psikologis dan penataan ulang pekerjaan yang didukung oleh kepemimpinan melayani. Populasi penelitian mencakup seluruh SDM di Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean A Semarang, terdiri dari 203 ASN dan non-ASN. Sampel penelitian berjumlah 112 SDM yang dipilih melalui teknik non-probability sampling dengan convenience sampling. Data primer dikumpulkan melalui kuesioner dengan skala Likert 1 hingga 5, dan dianalisis menggunakan Partial Least Square (PLS). Hasil penelitian menunjukkan bahwa kepemimpinan melayani berpengaruh positif signifikan terhadap pemberdayaan psikologis, pemberdayaan psikologis berpengaruh positif signifikan terhadap penataan ulang pekerjaan, serta pemberdayaan psikologis dan penataan ulang pekerjaan berpengaruh positif signifikan terhadap perilaku kerja inovatif.

This study employs an associative explanatory method to explore the enhancement of innovative work behavior through psychological empowerment and job redesign, supported by servant leadership. The research population consists of all HR personnel at the Customs and Excise Supervision and Service Office Type Madya Pabean A Semarang, including 203 civil servants (ASN) and non-civil servants. The sample comprises 112 HR personnel selected through non-probability sampling with convenience sampling. Primary data was collected through a questionnaire using a Likert scale from 1 to 5, and data analysis was performed using Partial Least Square (PLS). The results indicate that servant leadership has a significant positive effect on psychological empowerment, psychological empowerment significantly positively impacts job redesign, and both psychological empowerment and job redesign significantly positively influence innovative work behavior.