OPERATIONAL FINANCIAL MANAGEMENT AT THE PLSM STANDARD ENGLISH COURSE: A CASE STUDY OF MANAGING FINANCE

Abstrak

The purpose of this study is to investigate how operational budget management is implemented in a private language institution and assess how it contributes to the long-term viability of English language learning operations. The study specifically looks into the Standard English Course's primary sources of income operational expense distribution, and financial management procedures. In order to investigate financial management procedures in an actual institutional setting, this study uses a qualitative case study design. Semi-structured interviews with the institution's owner served as the main source of information, which was corroborated by financial records and interview recordings. An interview guide and audio recording equipment were among the resources used in this investigation. Thematic analysis, which included data reduction, categorization, and interpretation, was used for analyzing the data. The results show that the institution's main source of income is student tuition payments, with operating costs including teacher salaries, instructional materials, and building maintenance. Without the use of digital financial tools, financial management is carried out applying a straightforward cash-based approach with manual paperwork. The lack of organized planning and systematic monitoring points to a serious flaw in financial management procedures, even while direct communication helps to a certain degree of financial openness. The lack of organized, technologically supported financial management systems is a serious weakness that might risk the institution's long-term sustainability, as this study reveals. To enable more efficient and long-lasting management of English language learning programs, it is advised that the institution implement more systematic financial methods, such as appropriate budgeting, digital financial recording, and frequent evaluation.